Shipping policy

 

SHIPPING POLICY

OUR SHIPPING IS HANDLED BY OUR UK AND INTERNATIONAL DELIVERY PARTNERS, AND ALL POSTAGE FEES DIRECTLY COVER OUR PARTNER'S SERVICES.

ORDERING

From April 2024  ‘FORAGER’ will cancel any orders which are red flagged by Shopify and will not proceed with order (without notice). Please make sure all details are correct prior to confirming your order. You will receive confirmation of cancellation in the event that this occurs.

Orders can take up to 24/48hr to process before shipping and orders are not confirmed until ‘Fulfilled’. A dispatched order does not mean its been dealt with immediately by our delivery partners so please order in advance to avoid any late deliveries.

Orders placed from Saturday at 5.30pm will not be processed until the following Monday (this excludes bank holidays/holidays). If you need your items faster, we suggest emailing first to guarantee delivery for a certain day.

DELIVERY INFORMATION

We use Royal Mail Special Delivery tracked (1-2 working days), Royal Mail 24 & 48hr Tracked, or courier services for our UK deliveries, depending on the order, size of the items and which method the customer has chosen at checkout.

Once orders are dispatched you will receive an email stating your order is on its way and if you have chosen a faster service your tracking details will be added to your order in your account.

Please note that our UK postage options are trackable services (with the exception of Royal Mail Standard Delivery), however this doesn’t update like courier delivery. The parcel number you receive may not be trackable until a day or two after dispatch. Please also note that our free delivery has no insurance, so if the parcel is lost you will not receive the amount of compensation to the value of your order. We only recommend using the free delivery option or non trackable services for smaller orders.

Our shipping depends on our delivery partners, such as Royal Mail. In rare cases such as very large orders, a shipping partner may not be able to deliver. If this is the case, we will get in touch to confirm alternative shipping methods and postage rate. If you are planning to make a large order, please get in touch.

LOST PARCELS

If your parcel doesn’t turn up in the allocated time frame, Working Title will work with the parcel company to obtain compensation (if an insured parcel method was used). Lost parcels are confirmed lost after 14 working days, the customer must wait for this period to elapse before compensation can begin, no refunds will be given until compensation is confirmed. We strongly suggest using the courier postage option for larger value orders.

UK/NI/Ireland DELIVERY:

For orders of £50 or more, UK delivery is free of charge. Please use the 24hr or courier services if you want your items quicker. If a courier if preferred or needed, please contact us for rates.

Order value Shipping type Shipping cost  Cover
Orders over £50 UK Tracked 48hr Free Dispatch up to next working day from Monday-Friday. 2-3 working days delivery from dispatch date. Tracking available during end of transit.
Any order value UK Tracked 48hr £3.95 Dispatch up to next working day from Monday-Friday. 2-3 working days delivery from dispatch date. Tracking available during end of transit.
Any order value UK Tracked 24hr £4.95 Dispatch up to next working day from Monday-Friday. Tracking available during end of transit, compensation of £150 or less.
Any order value DPD Next Business Day £8.00 Dispatch up to next working day from Monday-Friday. 24hr delivery.

 

SHIPPING NEWS (UPDATED 22/05/26)

 

  • Please note, we will update you immediately with any issues with Royal Mail delivery Or the Courier we have used as periodically they do not ship Internationally.
  • Since January 2021, customers in the EU will have to pay extra customs/charges to receive their parcels from us. Please be aware that delays are expected due to Brexit & Strikes. We will not accept ‘not accepted’ parcels returned back due to unpaid fees, as these custom charges are beyond our control.
  • For a faster delivery and more peace of mind we suggest using a courier service. If this service isn’t listed for your country please email us at: sales@forager-provisions.com or use our online chat service before making the purchase, this service provides higher compensation if your parcel is lost during transit and faster but costs vary per country.
  • Northern Ireland shipping has resumed. Please note as an international delivery, your order will go through customs/duties checks and may gain extra fees to be paid for. We will not accept returns on items when the customs/duties has been refused.

 

    EUROPEAN DELIVERY (EU)

    • 3-10 Working Days From Dispatch (Tracking available once in destination country)
    • Excludes NI
    • Weight & Size can affect the cost of postage, postage rate is for 2kg parcels or below at £17.95 and must fit in a 60x60x60cm box. We will email you if your parcel has an increased postage rate prior to shipping due to the dimensions or weight.
    • Customs/Duties & other taxes will have to be paid by the customer on arrival.

    Orders £0.00 to £149.95 = £17.95

    Orders £149.95 or Above = FREE Postage

      WORLDWIDE DELIVERY

      • 7-14 Working Days From Dispatch (Tracking available once in destination country)
      • Excludes EU & NI
      • Weight & Size can affect the cost of postage, postage is for 2KG parcels or below at £27.95 and must fit in a 60x60x60cm box. We will email you if the parcel has increased postage rate prior to shipping due to the dimensions or weight.
      • Customs/Duties & other taxes will have to be paid by the customer on arrival.

      Orders £0.00 to £159.95 = £27.95

      Orders £159.95 Or Above = FREE Postage


        WHAT TO DO IF MY COUNTRY ISN’T LISTED

        Currently our list of Countries has been updated to those we can send too.

        Please email: sales@forager-provisions.com before making the purchase and we can sort out a delivery.

        For information on returns, please visit our returns and refunds policy page.